FAQ PVscout 2.0

Here you will find answers to the most frequently asked questions about installation, activation and operation of PVscout 2.0 Premium.
If your question is not answered, feel free to write to our support team

The activation of PVscout doesn´t work. Tips on activating:

Serial numbers purchased before 2018 have the following format:

When entering your serial number, please make sure, it begins with “PVscout”

Your PVscout serial number is based on the following format:

Please pay attention to the use of small and capital letters!

If you use “copy & paste” for entering your serial number, ensure that no blank space is pasted at the end of the serial number.

During the activation you have to be connected to the internet.

or a software reinstallation on a new PC or Laptop, please contact our support-team. Email: support@pvscout.de

I have received a new PC/Laptop. During activation I get an error message.

If you would like to reactivate PVscout on a new PC or laptop, please contact us by phone or email. We will gladly reset your serial number for a new activation.

For a new installation on another PC / laptop, please contact our support team Email: support@pvscout.de

I can only select the location "Munich". What is the reason for this?

In the demo version only the location “Munich” is activated. As soon as you activate the software, you can use the location update to download over 1,100 locations and plan your project.

Activate PVscout and carry out the locations update.

Why can´t I calculate a PV storage sizing?

To start the PV storage sizing, a consumption must be entered in advance.

In the tab “Project” you will find the “Consumption” menu item.
Here you select a stored load profile in the dropdown menu “Use standard load profile” and enter the total consumption / year in kWh. Now you can start a PV storage sizing.

I have created three roofs in one project file. Why don´t I get a circuit design connection in the inverter result?

In the tab “Inverter” → “device selection” area you can specify whether the calculation is to be started individually per roof area or across all roofs.

This setting can be found below the inverter list in the “Sizing limits” section.

Button “Sizing limits” → Check the box “Circuit design independent of roof”.

How can I import an own imported load profile?

In the tab “Project” you will find the “Consumption” menu item.

Select “Use own imported load profile”. You can either upload your file directly or download a template which you fill with the corresponding data.

Please note that the imported load profile must contain the data for a complete year.
Then import this file using the “Select load profile” button.

Are the current EEG remuneration rates integrated?

We always keep the legal feed-in remuneration up to date.

Is the sizing conform to the low voltage directive?

Yes, the low voltage directive or user regulation VDE-AR-N 4105 is transposed on PVscout.

Does PVscout enable to plan mounting systems?

Yes, it does. So far, the mounting systems of Schletter, mp-tec, Renusol, Ernst Schweizer and Wagner Solar are included in the latest version. The planer receives comprehensive printouts as well as detailed bill of materials. After consulting the producer we will gladly add further systems.

Can I integrate a new frame system into PVscout?

Please contact us by emailsupport@pvscout.de. We will be happy to advise you!

Is it possible to create own modules and inverters in PVscout?

Yes, there are already over 9.000 modules and over 1.000 inverters in PVscout. It is possible to add your own new modules and inverters at any time. Please use the input form in the menu. Edit → Database → PV modules / Inverter. Due to regular updates the current product data will always be provided to you

Where can I download the latest version of .NET Framework?

.NET Framework, which is a Microsoft software, can be downloaded from the following website: http://go.microsoft.com/fwlink/?linkid=863265